1.Return Process:
1.1 If you’re dissatisfied with your purchase or encounter quality issues, please reach out to our customer service team at journeyswithandrew.com within 15 days of receiving the goods. Kindly provide the order number and relevant details.
1.2 Our customer service team will facilitate a return authorization and guide you through the process of sending the items to the designated address. Please ensure that the product is unused, undamaged, and securely packaged.
1.3 Upon receipt of the returned items, we’ll conduct an inspection. Eligible products will be refunded or exchanged accordingly.
2.Return Conditions:
2.1 Items must be in their original condition, unused, undamaged, and in intact packaging.
2.2 Requests for returns must be made within 15 days of receiving the goods.
2.3 Please note that certain products, such as personalized items, may not be eligible for returns. Kindly review the product description carefully before making a purchase.
3.Refund Process:
3.1 Once the return is accepted and inspected, journeyswithandrew.com will initiate a refund to the original method of payment.
3.2 Please bear in mind that refunds may require some processing time. We appreciate your patience in this regard.
Shipping Policy:
1.Delivery Time:
1.1 journeyswithandrew.com endeavors to process and dispatch orders within 5 days of payment confirmation.
1.2 Delivery times may vary depending on the destination and the chosen logistics service. Upon completing your order, you’ll receive tracking details for your convenience.
1.3 Unforeseen circumstances such as adverse weather or traffic conditions may lead to delivery delays. Rest assured, journeyswithandrew.com will strive to minimize such occurrences.
2.Shipping Costs:
journeyswithandrew.com is committed to providing a seamless shopping experience by offering free shipping on all orders. There are no additional shipping charges, regardless of the quantity or value of the items purchased.
3.Logistics Tracking:
3.1 You can track your package anytime using the provided order tracking information.
3.2 Should you have any inquiries regarding the logistics status, please don’t hesitate to contact the customer service team at journeyswithandrew.com.
Please ensure that you comprehend and agree to the return and shipping terms of journeyswithandrew.com before making a purchase. Should you have any queries, our customer service team is here to assist you.
Thank you for choosing journeyswithandrew.com!